1. Why was the Notice issued?
2. What is this lawsuit about?
3. What is a class action?
4. Why is there a settlement?
5. Who is included in the Settlement?
6. Are there exceptions?
7. What does the Settlement provide?
8. What claims am I releasing if I stay in the Settlement Class?
9. How do I submit a Claim for a Settlement Class Member Benefit?
10. Are there any important Settlement payment deadlines?
11. When will the Settlement Class Member Benefits be issued?
12. Do I have a lawyer in the case?
13. Should I get my own lawyer?
14. How will Class Counsel be paid?
15. How do I opt out of the Settlement?
16. How do I tell the Court if I like or do not like the Settlement?
17. What is the difference between objecting and requesting exclusion?
18. When is the Court’s Final Approval Hearing?
19. Do I have to come to the Final Approval Hearing?
20. What happens if I do nothing at all?
21. How do I get more information?
The Circuit Court of Illinois, DuPage County, authorized the Notice. You have a right to know about the proposed Settlement of this class action lawsuit, and about all of your options, before the Court decides whether to grant final approval of the Settlement. The Notice explains the lawsuit, your legal rights, what benefits are available, and who can receive them.
The lawsuit is called Rosalyn Rivera, individually and on behalf of all others similarly situated v. Sirva Relocation, LLC, Case No. 2026CH000111. It is pending in the Circuit Court of Illinois, DuPage County. The person that filed this lawsuit is called the “Plaintiff” (or “Class Representative”) and the company they sued, Sirva Relocation, LLC, is called the “Defendant.”
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This lawsuit alleges that during the September 2023 targeted cyberattack on Sirva's computer systems, certain files that contained private information were accessed. These files may have contained personal information such as U.S. Social Security number; driver’s license number; state identification card number; or other government-issued identification number; account number; credit card number; or debit card number in combination with any required security code; access code; or password that would permit access to an individual’s financial information; biometric data; DNA profile; user name or email address in combination with any required security code; and access code or password that would permit access to an online account.
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In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals are called the “Plaintiffs” or “Class Representatives.” Together, the people included in the class action are called a “Class” or “Class Members.” One court resolves the lawsuit for all Class Members, except for those who opt out from the settlement. In this Settlement, the Class Representative is Rosalyn Rivera. Everyone included in this Action are the Class Members.
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The Court did not decide whether the Plaintiff or the Defendant are right. Both sides have agreed to a settlement to avoid the costs and risks of a trial, and to allow the Class Members to receive benefits from the Settlement. The Plaintiff and their attorneys think the Settlement is best for all Class Members.
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The Court has defined the Class this way: “All Persons whose Private Information was potentially compromised as a result of the Incident.”
The Class also includes the Group 1 Settlement Subclass, defined as follows: “All Settlement Class Members whose U.S. Social Security number(s) was/were potentially compromised as a result of the Incident”; the Group 2 Settlement Subclass, defined as follows: “All Settlement Class Members whose PII, employment information, loan/mortgage information, and/or PHI, but not including their U.S. Social Security number(s), was/were potentially compromised as a result of the Incident”; and the Group 3 Settlement Subclass, defined as follows: “All Settlement Class Members whose other potentially private information, but not including their PII, employment information, loan/mortgage information, PHI, and/or U.S. Social Security number(s), was/were potentially compromised as a result of the Incident.”
In these sentences, PII means Personally Identifiable Information, including but not limited to U.S. Social Security number, driver’s license number, state identification card number, or other government-issued identification number, account number, credit card number, or debit card number in combination with any required security code, access code, or password that would permit access to an individual’s financial information, biometric data, DNA profile, user name or email address in combination with any required security code, and access code or password that would permit access to an online account and PHI means Protected Health Information, including but not limited to any information regarding an individual’s medical history, mental or physical condition, or medical treatment or diagnosis by a health care professional or an individual’s health insurance policy number or subscriber identification number and any unique identifier used by a health insurer to identify the individual.
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Yes. Excluded from the Class are: (1) the Judge in this case, and the Judge’s family and staff; (2) Sirva and its officers, directors, and related companies; (3) attorneys for the parties; and (4) anyone who perpetrated the Incident.
If you are not sure whether you are a Settlement Class Member, you can ask for free help any time by contacting the Settlement Administrator at:
Sirva Data Incident Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799-9958
Email: info@SirvaDataSettlement.com
Call toll-free, 24/7: (833) 200-6669
You may also view the Settlement Agreement here.
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All Settlement Class Members may claim Credit Monitoring Services, Ordinary Out-of-Pocket Losses Reimbursement, and Extraordinary Out-of-Pocket Losses Reimbursement.
In lieu of a claim for reimbursement of Ordinary Out-of-Pocket Losses or Extraordinary Out-of-Pocket Losses, Group 1 Settlement Class Members also have the option of a $50.00 Alternative Cash Payment, and Group 2 Settlement Class Members also have the option of a $10.00 Alternative Cash Payment.
Group 3 Settlement Class Members do not have the option of an Alternative Cash Payment, but may still file a claim for Credit Monitoring Services, Ordinary Out-of-Pocket Losses Reimbursement, and/or Extraordinary Out-of-Pocket Losses Reimbursement.
These benefits are explained in more detail below.
Credit Monitoring Services. All Class Members are eligible to enroll in two years of CyEx Financial Shield Complete. This comprehensive service comes with $1 million of financial fraud insurance, and includes monitoring for:
Fraud or identity theft
Unauthorized financial transactions
Personal information associated with high-risk transactions.
If anything suspicious happens, you will be able to talk to a fraud resolution agent to help fix any problems.
Loss-Based Claims
Ordinary Out-of-Pocket Losses Reimbursement. If you incurred actual, documented out-of-pocket expenses due to the Incident, you can submit a claim for reimbursement for up to $500.00. The losses must have occurred between August 16, 2023 and December 29, 2026.
This benefit covers out-of-pocket expenses like:
fees for credit reports, credit monitoring, or freezing and unfreezing your credit
cost to replace your IDs
postage to contact banks by mail
You need to send proof, like receipts, to show how much you spent or lost. You can also send notes or papers you made yourself to explain or support other proof, but those notes or papers alone are not enough to make a valid claim. Your proof or notes should show that your expenses were because of the Incident.
You cannot claim a payment for expenses that have already been reimbursed by a third party, including your bank or your insurance company.
Extraordinary Out-of-Pocket Losses Reimbursement. If you lost money because of identity theft or fraud, you can submit a claim for reimbursement for up to $4,000.00.
You will need to show that:
the theft or fraud was probably caused by the Incident
the losses are not already covered by Out-of-Pocket Expenses
you tried to prevent the loss or get your money back, such as by using insurance you already have
The losses must have occurred between August 16, 2023 and December 29, 2026.
You need to send proof, like receipts, to show how much you spent or lost. You can also send notes or papers you made yourself to explain or support other proof, but those notes or papers alone are not enough to make a valid claim. Your proof or notes should show that your expenses were because of the Incident.
You cannot claim a payment for expenses that have already been reimbursed by a third party, including your bank or your insurance company.
Alternative Cash Payment
Group 1 Alternative Cash Payment. Instead of a claim for reimbursement of Ordinary Out-of-Pocket Losses or Extraordinary Out-of-Pocket Losses, Group 1 Settlement Subclass Members may claim an alternative cash payment. This payment is expected to be $50.00, but may be smaller depending on the total claims filed. You do not have to provide any proof or explanation to claim this payment.
Group 2 Alternative Cash Payment. Instead of a claim for reimbursement of Ordinary Out-of-Pocket Losses or Extraordinary Out-of-Pocket Losses, Group 2 Settlement Subclass Members may claim an alternative cash payment. This payment is expected to be $10.00, but may be smaller depending on the total claims filed. You do not have to provide any proof or explanation to claim this payment.
Group 3 Settlement Subclass Members may not file a claim for an Alternative Cash Payment, but may still file a claim for Credit Monitoring Services, Ordinary Out-of-Pocket Losses Reimbursement, and/or Extraordinary Out-of-Pocket Losses Reimbursement.
The amount paid by Defendant for Valid Claims for Ordinary Out-of-Pocket Losses, Extraordinary Out-of-Pocket Losses, Group 1 Alternative Cash Payments, Group 2 Alternative Cash Payments, as well as Notice and Administration Expenses and taxes and tax related expense in connection with the Settlement, is subject to an aggregate cap of $260,000.00. A full description of how this works is available in the Settlement Agreement.
If you have questions about these benefits, you can ask for free help any time by contacting the Settlement Administrator at:
Sirva Data Incident Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799-9958
Email: info@SirvaDataSettlement.com
Call toll-free, 24/7: (833) 200-6669
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If you stay in the Class, you won’t be able to be part of any other lawsuit against Sirva about the issues that this Settlement covers. The “Releases” section of the Settlement Agreement (Section VI) describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement is available here.
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The most efficient way to submit your Claim Form is online here. If you prefer, you can download a printable Claim Form here and mail it to the Settlement Administrator at:
Sirva Data Incident Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799-9958
You may also contact the Settlement Administrator to request a Claim Form by telephone, toll-free, (833) 200-6669, by email info@SirvaDataSettlement.com, or by U.S. Mail at the address above.
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If you are submitting a Claim Form online here, you must do so by December 29, 2026. If you are downloading a paper Claim Form here and submitting a Claim by U.S. Mail, the completed and signed Claim Form, including supporting documentation, must be postmarked no later than December 29, 2026.
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The Court will hold a Final Approval Hearing on January 6, 2027, at 9:00 a.m. (see Question 18). If the Court approves the Settlement, there may be appeals. We do not know if appeals will be filed, or how long it will take to resolve them if they are filed.
Settlement payments will be distributed if the Court grants Final Approval, and after any appeals are resolved.
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Yes, the Court has appointed attorneys Grayson Wells of Stranch, Jennings & Garvey, PLLC; and Amina Thomas of CohenMalad LLP, to represent you and other Class Members (“Class Counsel”).
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You will not be charged for Class Counsel’s services. If you want your own lawyer, you may hire one at your expense.
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Class Counsel will ask the court to approve $325,000.00 as reasonable attorneys' fees and reimbursement of litigation costs. This amount will be paid by Sirva. Class Counsel will also ask for a Service Award Payment of $2,500.00 for the Class Representative. The Service Award Payment will also be paid by Sirva.
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If you do not want to be part of the Settlement, you must formally exclude yourself from the Settlement. This is called a Request for Exclusion and is sometimes also called “opting out.” If you opt out, you will not receive Settlement benefits or payment. However, you will keep any rights you may have to sue Sirva on your own about the legal issues in this case. If you exclude yourself, you are telling the Court that you do not want to be part of the Settlement. You will not be eligible to receive any Settlement benefits if you exclude yourself.
The deadline to exclude yourself from the Settlement is December 29, 2026.
To be valid, your Request for Exclusion must have the following information:
the name of the Litigation: Rosalyn Rivera, individually and on behalf of all others similarly situated v. Sirva Relocation, LLC, Case No. 2026CH000111, pending in the Circuit Court of Illinois, DuPage County;
your full name, mailing address, telephone number, and email address;
personal signature; and
the words “Request for Exclusion” or a clear and similar statement that you do not want to participate in the Settlement.
You may only exclude yourself—not any other person.
Mail your request for exclusion to the Settlement Administrator at:
Sirva Data Incident Settlement
ATTN: Exclusion Request
P.O. Box 25226
Santa Ana, CA 92799-9958
Your Request for Exclusion must be postmarked by December 29, 2026.
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If you are a Class Member and do not like part or all of the Settlement, you may object to it. Objecting means telling the Court your reasons for why you think the Court should not approve the Settlement. The Court will consider your views.
You cannot object if you have excluded yourself from the Settlement (see Question 15).
You must provide the following information for the Court to consider your objection:
the name of the Litigation: Rosalyn Rivera, individually and on behalf of all others similarly situated v. Sirva Relocation, LLC, Case No. 2026CH000111, pending in the Circuit Court of Illinois, DuPage County;
your full name, mailing address, telephone number, and email address;
information that proves that you are a Class Member (such as a notice you have received);
a clear description of all the reasons you object; include any legal support, such as documents, you may have for your objection;
whether the objection applies only to you, or to other Class Members, as well;
if you have hired your own lawyer to represent you for this objection, provide their name, bar number, and contact information;
whether or not you or your lawyer would like to speak at the Final Approval Hearing;
if you plan on calling witnesses or submitting documents at the Final Approval Hearing, provide a full list of both;
if you or your lawyer have objected in any other cases, list the names, courts, and civil action numbers for each of those cases; and
your signature (if you have hired your own lawyer, their signature is not sufficient).
For your objection to be valid, it must meet each of these requirements.
To be considered by the Court, you must file your complete objection with the Clerk of Court by December 29, 2026. You must also send a copy of the objection to the Settlement Administrator.
Clerk of the Court | Settlement Administrator |
Clerk of the Court | Sirva Data Incident Settlement |
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Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement is opting out and stating to the Court that you do not want to be part of the Settlement. If you opt out of the Settlement, you may not object to it because the Settlement no longer affects you.
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The Court will hold a Final Approval Hearing on January 6, 2027, at 9:00 a.m. (CST), at the DuPage County Courthouse, in Room 2003, Chancery Division, 505 N. County Farm Road, Wheaton, IL 60187. At the Final Approval Hearing, the Court will decide whether to approve the Settlement. The Court will also decide how Class Counsel should be paid, and whether to award Service Award payments to the Class Representatives. The Court will also consider any objections to the Settlement.
If you are a Class Member, you or your lawyer may ask permission to speak at the hearing at your own cost (see Question 16).
The date and time of this hearing may change without further notice. Please check this website for updates.
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No. Class Counsel will answer any questions the Court may have. You may attend at your own expense if you wish, but you do not have to.
If you file an objection, you do not have to come to the Final Approval Hearing to talk about it; the Court will consider it as long as it was filed on time. You may also pay your own lawyer to attend, but you do not have to.
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If you do nothing, you will not receive a benefit from this Settlement. You will also give up the rights described in Question 8.
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This website and the Notice are a summary of the proposed Settlement. The full Settlement Agreement and other related documents are available on the Important Documents page.
If you have additional questions, you can ask for free help any time by contacting the Settlement Administrator at:
Sirva Data Incident Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799-9958
Email: info@SirvaDataSettlement.com
Call toll-free, 24/7: (833) 200-6669
You can obtain copies of publicly filed documents by visiting the office of the DuPage County Clerk of the Court at 505 N. County Farm Road, Wheaton, IL 60187.
Do not contact the Court or Clerk of Court regarding this Settlement.
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